The Perfect Customer Experience Award

CIS Group strives to provide a Perfect Customer Experience each and every time we interact with our customers and associates. We foster a culture that empowers our employees, encouraging them to own and quickly resolve concerns without the need to consult a supervisor. Those who consistently demonstrate these traits are eligible to be nominated by their peers or our customers to receive our highest honor, the Perfect Customer Experience Award.

image Leah Bromley, Cornerstone Quality/Customer Service Manager

Leah was nominated for her outstanding and extraordinary efforts working with the Cornerstone Appraisal Services team. Her commitment and dedication during the last quarter embodied the elements necessary to provide the legendary customer service our customers have come to expect. Her ability to manage and ensure exemplary quality to both internal and external customers is deserving of our 3rd quarter, 2016 Perfect Customer Experience award. Thank you Leah!

image Jason Heimer, Field Supervisor West Central Region

Jason was nominated for two great efforts on behalf of one of our customers—granting him our 2nd quarter, 2016 Perfect Customer Experience award! First, for his initiative in handling an agent’s concern. Jason took the time to thoroughly research the situation addressing all questions and concerns. He also received nominations for his assistance with a customer on specific types of surveys. With Jason’s experience, he provided advice and went above and beyond to “take it to the field” and continue to research and provide feedback. Thank you, Jason, for going the extra mile on behalf our customers.

image Adam Kirchen, Field Supervisor

Adam is the recipient of the 3rd quarter, 2015 Perfect Customer Experience award. Adam volunteered to support a last-minute request from one of our clients to assist in underwriter education. Adam covered and demonstrated scenarios encountered while in the field performing surveys. The client expressed great appreciation for Adam’s patience and professionalism. Adam’s nomination recognizes his willingness to help out whenever he is needed and in a professional and positive manner. Thanks, Adam, for providing great Customer Service.

image Pam Hendrickson, Workflow & System Admin for Cornerstone Appraisal Services

Pam is the winner of the 2nd Quarter, 2015 Perfect Customer Experience award. At a time when a major Cornerstone client was adjusting to internal changes, their inspection orders increased by 25% and deadlines were set for work in progress. As a result, there was a spike in inspection cancellations and help needed requests from the field. Pam was on the front line of addressing customer phone calls and emails in a timely and professional manner. Pam’s commitment to providing exceptional customer service is relied upon at times of growth or change.

image Gene-Imrich, Field Manager SE Region

Congratulations to Gene Imrich – Field Manager SE Region – as the winner of the 2nd Quarter, 2014 Perfect Customer Experience Award! Gene was recognized by a customer and co-workers for delivering the perfect customer experience on a specific project in his Region. Gene consistently demonstrated his commitment to attending to the unique needs of the customer which proved instrumental in generating more business for the company.

image Matt Bearden, Field Supervisor

Matt Bearden, Field Supervisor in the Southeast Region is the recipient of the 4th Quarter, 2013 Perfect Customer Experience Award. Matt was recognized for his positive attitude, hard work ethic and his ability to build strong relationships with the clients he works with. Congratulations, Matt!

image Debbie Turner, Customer Service Representative

Customer Service Representative Debbie Turner is the 3rd Quarter, 2013 recipient of the Perfect Customer Experience Award. Providing excellent service since 2007, Debbie regularly receives customer feedback complimenting her prompt, efficient and knowledgeable handling of their concerns. Congratulations, Debbie!


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