Call Center

Call Center

CIS Group’s scalable, state-of-the-art Call Center is located in our home office in North Richland Hills, Texas. The Call Center serves as CIS Group’s communications hub, providing service to clients, homeowners, and over 1500 inspectors nationwide.

We make over 15,000 calls each month and offer a variety of services including: Pre-Notification Calls, Interior ITV Surveys, Exterior ITV Surveys, Wood Burning Stove Verification and High Value Interior Surveys. For your convenience, bilingual representatives are available and ready to take your call.

CIS Group’s Call Center is a minimally intrusive and cost contained alternative to traditional interior inspections. The exterior supplements offer convenient and timely information, with options that are custom tailored for client specific needs.


    CIS Group’s vast inspector network enables us to quickly and accurately fulfill a service request in all 50 states.

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  • End to End Solutions

    Our Products and Services provide end-to-end solutions for our clients in the Underwriting, Mortgage Servicing and Claims arenas.

  • Quality

    CIS Group takes a metric-based approach to quality that enables us to focus the efforts of our Quality Assurance Team for maximum impact.