Today’s policyholders expect a digital-first experience that balances tech and touch
Protecting your policyholder and your business demands next-level risk management
Deliver on your policyholders’ digital expectations while growing your book of business.
Turn analytics into a source of strength in your business. With streamlined data capture and expert analysis, you’ll decrease the cost of policy acquisition and reduce the risk in aging policies so you can focus on the moments of truth that build lasting customer loyalty.
Drive new policy acquisition more cost-effectively, at lower risk, and with superior customer experience.
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Reduce risk and increase written premium revenue cost-effectively without inconveniencing your policyholder.
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Inspections are key to managing your policy and replacement risk. Fortunately, you and your policyholder have options. With the right approach and technology, you can deliver convenience and control while saving cost. With Capture Q, inspections can be completed by your insured or in combination with a traditional field inspector. Combine Capture Q with our extensive and experienced team of Customer Care Professionals and Desk Assessment Experts, and you can deliver the experience your customers expect and our business demands today.
Self InspectionSeamless low-touch experience for typical newer homes |
Hybrid ServiceBlend interior data capture with field service inspection expertise. |
Traditional ServiceFocus traditional risk assessment on areas of highest need |
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| Determine Best Approach | CIS Customer Solution Center | ||
| Inspection using Capture Q | Insured | Insured + Field Inspector | Field Inspector |
| Analysis | Desktop Assessment Team | ||
| Rules-based QA | CIS Technology + QA Personnel | ||
| Assessment & Scoring | Desktop Assessment Team | Field Inspector | |
| Benefit | Most Efficient, Least Obtrusive | Optimal for older homes and moderate complexity | Reliable, Objective Risk Assessment |
We understand insurance is personal. This is why our platform is built to empower human touch with technology.
With our nationwide network of field professionals combined with our remote desktop center, we give you the same trusted platform of inspection precision and claims expertise at scale.
