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Deliver Flexibility in service
Deliver Flexibility
in Service
Assure Great Customer Experience
Assure Great
Customer Experience
Close Claims Faster
Close Claims

People never forget
how they’re treated


A crisis is a moment of truth. Whether it’s a small claim or a total loss, it matters to your policyholder.

You need a fast response, accurate information capture, on-site insight, and desktop expertise—while reducing your loss adjusting expenses.

Build relationships with fast, accurate claims resolutions

Deliver remarkable customer service with fast, accurate claims handling at lower cost.

From daily to catastrophe service for auto and property, we ensure you can care for your policyholder while minimizing your loss adjusting costs.


  • Verify insurance claims quickly
  • Determine settlement costs faster
  • Ensure accuracy and responsiveness
  • Secure customer loyalty

Empowering human touch with technology

Enhance trust with your policyholder while ensuring more efficient, faster loss adjustment. Our blend of human touch and technology gives you expertise where and when you need it most.

Self Service

Provide an easy, technology-driven image capture and information gathering experience for auto and simple claims.

  • Claims Concierge outreach
  • Capture Q™ technology image capture
  • Remote Desktop Adjustment
Claims Assist

Reduce your LAE by up to 50% for wind, hail and non-complex claims. Leverage technology, our expert desk adjusters, and our network of field adjusters to arrive at resolution faster and more efficiently.

  • Claims Concierge outreach
  • Capture Q™ technology
  • Roof inspections
  • Exterior data capture
  • Inside desk adjusters
  • Optional estimates
Traditional Service

Mobilize your response or augment your staff to handle higher volumes. We offer full-service support for daily or catastrophe claims, so you can deliver superior customer experience with precision data capture and analysis for lower resolution costs.

  • Customer Care Center outreach
  • Capture Q™ technology
  • Day rate desk adjusters
  • Licensed Adjusters
Self Service
Claims Assist
Traditional Service
Determine Best Approach CIS Group Claims Concierge
Capture Q™ Data Capture Insured Insured + Field Inspector Licensed Claims Adjuster
Analysis Desktop Adjusting Team
Best Suited For: Auto Claims Wind and Hail Complex and Large Losses
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Industry expertise when you need it

Access the tech you need with the touch you want. CIS Group determines your inspection mix through expertise or automation on your behalf in service of your policyholder.

Customer Solution Center

Claims Concierge

Our in-house claims center handles claim notifications, scheduling, appointment, and communications.

Capture Q™ Technology

Capture Q Technology

Our web-based app empowers image capture and desktop analysis.


Remote Desktop Adjustment

Our expert desk adjusters write estimates, submit reports and determine settlement values.


Field Adjusters

Our nationwide network of industry experts supports clients and policyholders in the field.


Complimentary Buyer’s Guide

Carriers must deliver on policyholders’ digital demands and the moments of truth that shape customer experience. Their futures hang in the balance. This guide helps insuretech buyers sort through recent tech tools and trends to understand the advantages and potential pitfalls.

Entrust Your future to the industry leader

We understand insurance is personal. This is why our platform is built to empower human touch with technology.

With our nationwide network of field professionals combined with our remote desktop center, we give you the same trusted platform of inspection precision and claims expertise at scale.

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Homes Inspected

55 Million

Homes Inspected
States Covered


States Covered
Complaint Systems


Compliant systems