Comprehensive, customizable support and fulfillment

As our communications hub, our in-house Customer Solutions Center provides service to clients, claimants, homeowners, borrowers and our nationwide network of inspectors and claims adjusters. Providing pre-notification and data capture solutions for the insurance and finance industries, our Customer Solutions Center is the lower-cost, efficient alternative to traditional interior inspections.

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Hybrid Inspection Solutions

Obtain higher customer satisfaction with custom, hybrid inspection solutions.

Pair interior data captured via CIS Group’s Customer Solution Center with low-cost, non-intrusive exterior inspections for robust, reconstruction or valuation solutions.

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Pre-Notification and FNOL Support

Improve customer experience and data accuracy

CIS Group’s scalable Customer Solution Center provides personal outbound inspection or claim notification services as well as automated solutions. Ensure accuracy of vehicle and property locations for all appointment based claim and valuation services.

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Whole House Systems Data Capture

Assess risk with timely data and customer convenience

CIS Group’s professional call center reps expertly capture critical information for Solid Fuel Device, Electrical, Heating and Plumbing Systems, and more to help your underwriters make informed risk decisions.

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Bilingual and Fully Scalable

Customer Service teams dedicated by industry

Fully scalable Bilingual representatives offer dedicated customer support to clients, insurance agents, claims adjusters, valuation companies and lenders. Dedicated support channels and configurable routing options ensure that your customers and staff have immediate access to knowledgeable, and branded representatives.

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I just want to say that I have always loved how helpful, fast and prompt Laura from Cornerstone is. I have no idea how she replies so fast with the information and partnering with all the inspectors to get us an answer, but she does it so incredibly quick, accurate in information and so easy to do business with.
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The CIS Group Difference

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MOBILE TECHNOLOGY FOR FAST, RELIABLE ASSESSMENTS

Our mobile app provides optimal routing at lowest cost, allows for real-time submission, and validates that all required photos and data are captured on-site, improving quality.

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TRUSTED NATIONAL NETWORK WITH FAST RESPONSE

Our national network of highly experienced veteran inspectors covers all 50 states and can provide scale and service surge volumes. All our field representatives pass background checks and display photo ID badges.

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INDUSTRY-LEADING MODELING AND REPORTING

We offer the most robust, innovative hazard and condition reporting suite and severity scoring model in the industry.

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GPS DATA

We provide GPS location-stamped and time-stamped photos on every inspection.

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AUGMENTATION FLEXIBILITY

Inspections can be augmented with any third-party data source or imagery provider.

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BACKED BY OUR CUSTOMER SOLUTIONS CENTER

Full support from CIS Group’s scalable Customer Solutions Center is available to you.

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CIS Group empowers insurance carriers and finance companies with superior field operations and data collection — to mitigate risk, enhance customer experience, and grow their businesses.

1,500+

PERSON FIELD FORCE

50

STATES OF COVERAGE

SOC 2

COMPLIANT SYSTEMS

20+

YEARS OF EXPERIENCE

Millions

OF INSPECTIONS PER YEAR

Turn your field services into your advantage today.

Transform your field services from cost center to competitive advantage with our innovative technology and industry expertise.

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